West End Chiropractic & Rehab Center
4255 Laclede Avenue, St. Louis, MO 63108
Phone: (314) 361-4650
Effective Date: January 1, 2026 · Last updated: October 18, 2026
Our Commitment to Your Privacy
West End Chiropractic & Rehab Center is required by federal law (HIPAA – the Health Insurance Portability and Accountability Act) to maintain the privacy of your Protected Health Information (PHI) and to provide you with this Notice explaining our legal duties and privacy practices.
Protected Health Information includes information about your health condition, treatment, services provided, and payment for those services.
We are required to:
- Maintain the privacy and security of your health information
- Provide you with this notice of our legal duties and privacy practices
- Follow the terms of this notice currently in effect
- Notify you if a breach occurs that may have compromised your information
How We May Use and Disclose Your Health Information
We may use and disclose your health information without written authorization for the following purposes:
1. Treatment
We may use your health information to provide, coordinate, or manage your chiropractic care. Examples include:
- discussing your condition with you
- reviewing imaging or exam findings
- referring you to another healthcare provider
- communicating with other providers involved in your care
2. Payment
We may use or disclose your information to obtain payment for services. Examples include:
- billing insurance companies
- verifying coverage
- providing documentation required for reimbursement
3. Healthcare Operations
We may use your information for normal office operations such as:
- quality improvement
- staff training
- business management
- licensing and accreditation requirements
4. Family and Others Involved in Your Care
Unless you object, we may share information with a family member, friend, or other person you identify who is involved in your care or in paying for your care.
Additional Uses Permitted by Law
We may disclose health information when required or permitted by law, including:
- Public health reporting
- Preventing serious threats to health or safety
- Workers’ compensation claims
- Legal proceedings or court orders
- Law enforcement requests
- Government oversight activities
Communications
We may contact you regarding:
- appointment reminders
- scheduling
- office information
- care-related communication
We may contact you by phone, voicemail, text message, email, or mail using the contact information you provide.
Please note: standard messaging (email or SMS) may not be a fully secure method of communication.
Uses Requiring Your Authorization
We will not use or disclose your health information for the following without your written authorization:
- Marketing unrelated to your care
- Sale of your health information
- Most disclosures of psychotherapy notes (if applicable)
Any other use or disclosure not described in this Notice will be made only with your written authorization. You may revoke authorization at any time in writing, except to the extent we have already acted on it.
Substance Use Disorder Records
If we receive records from a substance use disorder treatment program protected by federal law (42 C.F.R. Part 2), we will not use or disclose those records in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets the requirements of that law.
Your Patient Rights
You have the following rights regarding your health information:
Right to Access
You may request a copy of your health records, on paper or electronically. We may charge a reasonable, cost-based fee.
Right to Amend
You may request correction of inaccurate or incomplete information.
Right to Restrict Use
You may request limits on how we use or share your information. We are not always required to agree but will consider all requests. If you pay for a service in full out of pocket, you may ask us not to share information about that service with your health plan, and we will agree unless a law requires us to share it.
Right to Confidential Communication
You may request that we contact you at a specific phone number, address, or method.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your health information.
Right to a Paper Copy
You may request a printed copy of this Notice at any time, even if you agreed to receive it electronically.
Right to Be Notified of a Breach
We will notify you if a breach occurs that may have compromised the privacy or security of your information.
Website and Electronic Communication
Information submitted through website forms, chat, or email is intended for general communication and scheduling purposes only. Patients should not transmit sensitive medical details through website messaging systems.
For secure or detailed medical communication, please contact our office directly.
Changes to This Notice
We reserve the right to update this Notice of Privacy Practices at any time. Any revisions will apply to all information we maintain. The most current version will always be available at our office and on our website.
Questions or Complaints
If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health & Human Services.
You will not be penalized for filing a complaint.
Contact:
Privacy Officer, West End Chiropractic & Rehab Center
4255 Laclede Avenue, St. Louis, MO 63108
Phone: (314) 361-4650
Email: [email protected]
You may also contact:
U.S. Department of Health & Human Services, Office for Civil Rights
200 Independence Avenue S.W., Washington, D.C. 20201 · 1-877-696-6775
https://www.hhs.gov/ocr/complaints/